Grocery Manager

Southeastern Grocers•Naples, FL

1d•Onsite

About The Position

Overview We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here . We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Grocery Manager Job Purpose Job Summary Assists in the management of the daily operations in the grocery department and supervises the grocery team with stocking and store conditioning. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops associates on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators (KPI) – What Success Looks Like People-Store Turnover: Demonstrate people-first leadership that drives an inclusive culture to support retaining talented teams because Winning Happens Here! KPI : Store Turnover Goals Customer Connection-OSAT: Deliver a consistent shopping experience by creating Little Winns for our customers. KPI : OSAT (Availability, Cleanliness) Operations-Cases per Hour Goal: Lead team to deliver on center store productivity goals. KPI : Cases per Hour Goal Growth-Center Store Sales: Deliver on financial goals. KPI : Center Store Sales Budget Growth-Center Store Shrink: Deliver on financial goals. KPI : Center Store Shrink Budget

Requirements

Must be at least 18 years of age
Authorization to work in the United States or the ability to obtain the same
Successful completion of pre-employment drug testing and background check
Ability to ready, write and speak English proficiently
Strong customer service skills
Exceptional interpersonal, motivational and communication skills
Knowledge of basic math
Proficient with computer applications used in effectively operating the department
Ability to handle stressful situations
Possession of Food Safety Certification or the ability to obtain same within 180 days of placement

Nice To Haves

Responsibilities

Assists in creating an environment that enables customers to feel welcome, important, and appreciated to help build and retain customer confidence and loyalty.
Ensures the department is merchandised per plan.
Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality, and value.
Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning.
Offers customers assistance in finding or suggesting products.
Assists in promoting trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information.
Assists in establishing goals for merchandising, sales and profits and empowers the team to meet or exceed the goals by managing schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours.
Adheres to all local, state, and federal laws, and company guidelines
Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.)
Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory.
Reviews/inspects products for quality and freshness and takes appropriate action with those items.
Assists in the planning and organizing of the inventory process.
Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained.
Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
Notifies management of customer or employee accidents.
Reports all safety risk, or issues, and illegal activity, including robbery, theft, or fraud.
Ensures adherence to wage and hour policies and regulations.
Cultivates a culture of safety within the store.
Ensures self and all associates are working safely and have received necessary safety training.
Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required.
Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department
Performs other job-related duties as assigned.