Grocery Manager - Assistant - Lafayette, LA

Albertsons-posted 9 months ago
Full-time
Lafayette, LA
Food and Beverage Retailers
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The Grocery Manager - Assistant position in Lafayette, LA, is focused on maintaining an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service. The role involves assisting customers by making product suggestions and engaging in suggestive selling techniques through various channels, including telephone and in-store interactions. The assistant manager is responsible for total store operations in the absence of the Store Director and assists with planning daily operations while monitoring the production process to ensure profitability. The position also includes building grocery displays, ensuring cleanliness, and implementing effective promotional displays.

  • Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
  • Assists customers by making product suggestions.
  • Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interaction.
  • Answers and responds to incoming calls appropriately and resolves customer complaints, reporting to Store Director as needed.
  • Responsible for total store operations in the absence of the Store Director.
  • Assists with planning daily operations and monitoring production processes following company procedures and profitability.
  • Builds grocery displays, rotates and discards outdated or spoiled product, and ensures cleanliness of work area and department.
  • Implements effective promotional and seasonal displays and assists with coordinating grocery sales promotions.
  • Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly maintained.
  • Monitors employee productivity and may schedule employees to ensure adequate coverage and service levels.
  • Specific knowledge of duties performed by all department employees, including opening/closing duties, dairy, and frozen.
  • Schedules, supervises, trains, and assigns duties to department employees.
  • Trains employees in store policies, sales, and record-keeping procedures.
  • Responsible for ensuring proper code dating for all products within the department is enforced.
  • Prepares sales and inventory reports, with physical inventory taken every 6 months.
  • Controls inventory to ensure adequate product quantity, quality, and freshness, maintaining inventory levels according to division directives.
  • Assists with ordering grocery products and maintaining inventory levels according to division directives.
  • Supervises the processing of all reclamation and maintains orderly and in-stock conditions in back room and all grocery department areas.
  • Controls shrink and cost.
  • Implements correct product preparation techniques and uses related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, and Sterilox machine.
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