GROCERY/LEAD CLERK

Kroger-posted 3 months ago
Ypsilanti, MI
Food and Beverage Retailers
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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  • Create an outstanding customer experience through exceptional service.
  • Establish and maintain a safe and clean environment that encourages customers to return.
  • Assist the department manager in reaching sales and profit goals established for the department.
  • Monitor all established quality assurance standards.
  • Promote trust and respect among associates with a positive attitude.
  • Create an environment that enables customers to feel welcome, important, and appreciated.
  • Answer questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department.
  • Respond to questions and make suggestions about products.
  • Offer product samples to help customers discover new items.
  • Inform customers of grocery specials.
  • Provide customers with fresh products that they have ordered.
  • Recommend grocery items to customers.
  • Check product quality to ensure freshness.
  • Review 'sell by' dates and take appropriate action.
  • Label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained.
  • Maintain temperature logs.
  • Reinforce safety programs by complying with safety procedures.
  • Identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment.
  • Notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
  • Must be 18 or older.
  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math (counting, addition, subtraction).
  • Retail experience.
  • Second language (speaking, reading and/or writing).
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