GROCERY/GM CLERK

Kroger • Moorpark, CA

116d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return visits. The individual will assist the department manager in achieving sales and profit goals while monitoring quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Retail experience
• Ability to communicate effectively
• Knowledge of basic math (counting, addition, and subtraction)
• Must be 18 years of age
• Ability to bend, squat, kneel, and lift/carry objects up to 50 pounds throughout the shift
• Ability to work cooperatively in a high-paced environment
• Ability to manage conflict in a reasonable manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary

Nice To Haves

• Second language (speaking, reading and/or writing)

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment for customers.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values: respect, honesty, integrity, diversity, inclusion, and safety.
• Answer customer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Offer product samples to help customers discover new items.
• Inform customers of Grocery GM specials and recommend items to ensure customer satisfaction.
• Review 'sell by' dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Execute CAO and Key Retailing Programs and maintain sales floor and backroom standards.
• Perform price changes and ensure overall price integrity.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special ads.
• Operate equipment safely and efficiently.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Report all safety risks, customer or employee accidents, and illegal activities.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed