GROCERY/DEPT LEADER

Kroger • Omaha, NE

76d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will direct and supervise all functions, duties, and activities for the department while supporting the day-to-day functions of the Grocery operations. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• High School Diploma or GED.
• Any management experience.

Nice To Haves

• 1 year of grocery retail experience.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Direct and supervise all functions, duties, and activities for the department.
• Support the day-to-day functions of the Grocery operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Notify management of customer or employee accidents.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO).
• Plan, organize, and supervise the inventory process.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Maintain an awareness of inventory/stocking conditions and note any discrepancies.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Monitor and control expenses for the department.
• Stay current with present, future, seasonal, and special ads.
• Implement the period promotional plan for the department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Create and execute sales promotions in partnership with store management.
• Understand the store's layout and be able to locate products.
• Gain and maintain knowledge of products sold within the department.
• Adhere to all local, state, and federal laws, and company guidelines.
• Train and develop associates on performance of their job.
• Participate in the performance appraisal process.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Communicate company, department, and job specific information to associates.
• Supervise and coach direct reports in the performance of their duties.
• Complete performance reviews and provide feedback to direct reports.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

What This Job Offers

• Industry: Food and Beverage Retailers
• Education Level: High school or GED