Grocery Clerk

Kroger • Bennett, CO

251d

About The Position

The Grocery Clerk position is focused on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The Grocery Clerk will assist the department manager in reaching sales and profit goals while monitoring all established quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Nice To Haves

• Retail experience

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
• Check product quality to ensure freshness and review 'sell by' dates, taking appropriate action.
• Provide customers with fresh and non-perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

What This Job Offers

• Industry: Food and Beverage Retailers
• Number of Employees: 5,001-10,000 employees