About the position
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!
Responsibilities
- Create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages customers to return.
- Assist the department manager in reaching sales and profit goals established for the department.
- Monitor all established quality assurance standards.
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Create an environment that enables customers to feel welcome, important and appreciated.
- Gain and maintain knowledge of products sold within the department.
- Offer product samples to help customers discover new items.
- Inform customers of dairy specials.
- Provide customers with fresh products that they have ordered.
- Recommend items to customers to ensure they get the products they want and need.
- Check product quality to ensure freshness.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained.
- Reinforce safety programs by complying with safety procedures.
- Practice preventive maintenance by properly inspecting equipment.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity.
- Work cooperatively in a high-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Requirements
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math (counting, addition, and subtraction).
Nice-to-haves
- Retail experience.
- Promote trust and respect among associates.
Benefits
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
