GROCERY/CLERK

Kroger • Farmington Hills, MI

106d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in reaching sales and profit goals while monitoring quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Nice To Haves

• Retail experience.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards.
• Embrace the Customer 1st strategy.
• Encourage associates to deliver excellent customer service.
• Demonstrate the company's core values.
• Promote trust and respect among associates.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh products they have ordered.
• Recommend items to customers.
• Check product quality to ensure freshness.
• Review 'sell by' dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs by complying with safety procedures.
• Identify unsafe conditions and notify store management.
• Practice preventive maintenance by inspecting equipment.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

What This Job Offers

• Industry: Food and Beverage Retailers