Grocery/Bulk Assistant

Natural Grocers•Bismarck, ND

1d•Onsite

About The Position

The Grocery/Bulk Assistant is responsible for assisting the Grocery/Bulk Manager in the successful operation and profitability of the Grocery/Bulk department. This role involves providing world-class customer service, maintaining department standards, managing inventory, and supporting overall department profitability. The assistant will also help with merchandising, training, and various store operations.

Requirements

Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
Ability to manage changing priorities and to stay focused with the task at hand
Possess a sense of urgency in the completion of tasks
Possess excellent customer service skills
Highly organized with great attention to detail
Ability to take direction and follow through
Must be cashier trained and able to count currency
Proficient in MS Word, Excel and Outlook

Nice To Haves

High School diploma, GED or equivalent preferred
1 year of experience in grocery or retail environment preferred
Natural foods background is a plus
1 year of experience supervising others preferred

Responsibilities

Providing World Class Customer Service as a number one priority
Exemplifying integrity, responsibility, and excellence and adhering to all policies
Creating inviting, full and shoppable departments
Assisting the grocery/bulk department manager in ordering for the grocery and bulk departments and maintaining accurate inventory levels
Assisting the grocery/bulk department manager in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing
Ensuring all in-stock products/conditions meet company standards
Offering and following up on special orders
Merchandising shelves, endcaps and dynamic displays
Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock
Assisting in training and monitoring of department personnel including assigning and following up on tasks
Conducting active and passive demos
Working with the department manager to address performance issues within the department
Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks
Maintaining the safety and security of customers and employees
Answering customer questions per company standards and policies, including the use of Health Supportive statements and/or statements of nutritional support
Continually increasing product knowledge
Using SAP and inventory management software, emailing and utilizing other IS programs as needed
Working a schedule based on store needs which includes evenings, weekends, holidays
Position requires working five days, 40 hours per week and attending mandatory store meetings
This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store
Employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive