Grocery Assistant Manager - Northampton

RIVER VALLEY MARKET LLC • Northampton, MA

1d • Onsite

About The Position

The Grocery Assistant Manager provides a high level of service to River Valley Co-op’s internal and external customers and, in partnership with the Grocery Manager, is responsible for building and maintaining a friendly and welcoming atmosphere within our Co-op locations. The Grocery Assistant Manager will be responsible for supporting the overall management of the Grocery department’s operations and financial performance, establishing and sustaining relationships with consumers and vendors, and providing steady leadership to our Grocery department staff. Additionally, the Grocery Assistant Manager helps to maintain a department culture of engagement and creativity through training and positive influence in all Co-op locations.

Requirements

• Two (2) years related experience and/or training; or an equivalent combination of education and experience.
• Knowledge of and passion for current trends in the natural foods industry.
• Outstanding customer service skills.
• Attention to detail and good organizational skills.
• Flexible - willingness to be open, to learn, and to take on new responsibilities.
• Demonstrate objectivity, neutrality, and calm.
• Demonstrate accuracy and thoroughness.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to understand and use calculations needed to manage payroll, project sales, and manage department expenses.
• Ability to effectively present information and respond to questions from groups of managers, committees, suppliers, customers, and staff.
• Ability to read and comprehend instructions.
• Ability to work as a collaborative team player.
• Ability to follow through on systems, procedures, and policies.
• Ability to work efficiently and safely in a fast-paced environment.
• Ability to be flexible and to adapt to changing conditions quickly.
• Ability to manage time with consistent weekly deadlines for reporting and other time-sensitive assignments.
• Ability to use computers and applicable software and programs, specifically Microsoft Office and Google Suite.
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
• Ability to use hands or fingers to handle or feel.
• Specific vision abilities required by this job include close vision and distance vision.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Ability to use office equipment; computer, Point of Sale, scanner, fax, copier.
• Ability to work in cold, wet conditions.
• Ability to lift up to 75 lbs.
• Ability to commute between Co-op locations.

Nice To Haves

• Natural and local foods (retail, wholesale).
• The ability to speak Spanish, French, or Swahili is a plus.

Responsibilities

• PURCHASING Order to refill, maintain the balance of enough stock to meet sales without carrying too much inventory and meet inventory turn targets. Train and support staff to do the same. Ensure orders and invoices are processed correctly and on time through our Point of Sale and financial systems. Follow ordering schedules, monitor out-of-stock orders, and shift to secondary vendors to avoid them whenever possible. Place orders and oversee ordering by staff. Partner with the Grocery Manager to purchase products for special deals and promotions. Ensure adequate and timely supply of promoted products. Attend trade shows as needed. Arrange for cross-training to ensure adequate backup for ordering. Partner with the Grocery Manager to conduct periodic price surveys of identified competitors. Partner with the Grocery Manager to ensure new products are effectively launched. Ensure all new items are added to the Point of Sale before they are put on the shelf. Review invoices for accuracy in promotional deals, discounts, costs, selection, and department breakout. Ensure invoices are delivered to the Finance department by the weekly cutoff date.
• MERCHANDISING / PRODUCT KNOWLEDGE / FINANCIAL In partnership with the Grocery Manager, ensure product displays are eye-catching, seasonally appropriate, and shoppable, with accurate and attractive signage, following merchandising principles. Support store signage program as developed with Marketing and monitor that department meets signage standards. In partnership with Category, maintain accurate shelf tags and signage. Ensure that all product displays, both inside and outside the building, are clean, rotated, full, and require signage. Support Grocery Manager to execute department re-sets that improve the shopping experience, stocking efficiency, and sales. Support sales changeover – in partnership with the Grocery Manager and Category Team, execute planned displays, ensure signage accuracy, and that the store is correctly signed before opening on sales changeover days. Ensure that Grocery Staff is trained and follows stocking standards including depth of the front, FIFO, maintenance of shelf tag integrity and what is stocked behind them, and backstock labeling and communication systems. Partner with the Grocery Manager to ensure that bin cards/signs in bulk are maintained with up-to-date information and visual sign integrity to create a clean and neat bulk department.
• DEPARTMENT OPERATIONS Receive product deliveries and oversee receiving by staff, following established receiving procedures. Partner with the Grocery Manager to ensure damaged/spoiled products are stored and disposed of properly and swiftly and credit is received from the supplier. In partnership with the Grocery Manager, mark items as needed to reduce losses; track shrink if there are margin problems, and understand the quarterly percent of shrink. Maintain displays, bulk, and storage areas in clean, orderly condition, meeting health department standards. Assist with quarterly inventory counts. Maintain department equipment in working order. Advise Store/Facilities Management of equipment repair or replacement needs. Assist in special events, demos, food fairs, etc. Assist with sale changeover –in partnership with the Grocery Manager and Category Team, execute planned displays, ensure signage accuracy, and that the store is correctly signed before opening on sales changeover days. Monitor and train staff to increase their knowledge about safety, sanitation, and accident prevention principles. Ensure proper purchasing, receiving, and storage for safe product integrity. Ensure orders are checked in and invoices are processed promptly. Ensure all items can be scanned before stocking. Follow systems for backstock organization and label and maintain backstock areas, keeping stock levels within the space allocated. Follow our standard for welcoming, informative customer service and lead staff to meet the standard. Participate in department, store category, and co-op leadership meetings.
• PERSONNEL & TRAINING Hire qualified applicants following the established procedure. Assist with maintaining a comprehensive training manual for all Grocery staff. Facilitate all direct report new staff member training: Culture and behavioral expectations. Policies and procedures. On-the-job training. Perform assessment of the probationary period for all new direct report staff. Complete for direct report staff and submit to applicable business partners benchmark reporting: evaluations, discipline, etc. Review payroll for direct reports, communicate with HR regarding any deviations from schedule, and respond to time-off requests within seven days. Utilize interpersonal and communication skills to lead the Grocery department staff. Inspire department staff to deliver outstanding customer service, including product knowledge around taste, use, and storage, finding and selecting products, greeting customers who are within 6 feet, and creating a welcoming and delightful shopping experience. Display exceptional leadership by providing a positive work environment, counseling employees as appropriate, and demonstrating a dedicated and professional approach to management. Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacements to fill gaps. Partner with the Grocery Manager to review staffing levels to ensure that operational needs and financial objectives are met. Assist with writing schedules, ensuring they are within budget and posted for staff according to guidelines.
• ALL STAFF DUTIES Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other co-op documents. Regular predictable attendance. Keep offices orderly and clean. Maintain a positive attitude. Perform all other duties as assigned by the Grocery Manager and Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees