Grievance Coordinator
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Responsible For Analyzing, Resolving, Expediting, And Coordinating The Processing Of Telephone And Written Inquiries. Providing Job And Unit Specific Coaching For Customer Service Advocates, Processors And/Or Examiners.
Requirements
- High school diploma OR GED.
- 2 years customer service experience in a health care or insurance environment.
- Experience evaluating customer situations, making decisions, and responding quickly to questions.
- Experience handling escalated customer issues from lower level Customer Advocates.
- Clear and concise verbal and written communication skills.
- Interpersonal and analytical skills.
- Data entry and/or typing experience.
Nice To Haves
- 1+ year Grievance experience
- 1+ year Medicare experience
- 3 years customer service experience.
- 2 years data entry experience in an office environment.
- Knowledge of Managed Care Programs.
- Knowledge of medical terminology and anatomy.
Responsibilities
- Analyzing
- Resolving
- Expediting
- Coordinating The Processing Of Telephone And Written Inquiries
- Providing Job And Unit Specific Coaching For Customer Service Advocates, Processors And/Or Examiners
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
