Grievance Coordinator

Naphcare, Inc.•Detroit, MI

2d•$40 - $42

About The Position

NaphCare is hiring a Grievance Coordinator to join our team of medical professionals in Detroit, Michigan, where we manage all aspects of healthcare for the individuals who are currently incarcerated in the Wayne County Jail. The Grievance Coordinator is a Registered Nurse position the will utilize clincal objective and subjective assessment skills to respond to and resolve inmate grievances within the correctional facility. In collaboration wih the Health Services Administrator (HSA), the Assistant Health Services Administrator (AHSA) and or the Director of Nursing (DON), the Grievance Coordinator will manage the formal process for inmates to report complaints regarding facility conditions, staff conduct or medical and mental health treament, ensuring they are investgated and resolved according to legal standards. Pay rates vary based on shift, site needs, and experience and range from $39.97 to $42.08. Shift and hours vary based on coverage needs and can be discussed upon interview.

Requirements

Holds a current, unrestricted license as a Registered Nurse within the state of Michigan
A minimum of 3-5 years of progressive and vast clinical experience in a healthcare setting and knowledge of mnental health needs
1 year in correctional healthcare preferred
Must possess an active BLS CPR Certification (AHA preferred)
Must have comprehensive understanding of correctional practices, policies and procedures
In depth knowledge of innate grievance process and related regulations
Familiarity with investigation and conflict resolution techniques
Ability to analyze and interpret information and recommend appropriate action
Ability to interview and assist inmates
Ability to maintain required documentation, records and reports
Aptitude for maintain confidentiality and handling of sensitive informaiton
Ability to use a rational approach to resolving complaints
Must pass the facility’s criminal background check and drug screening
Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.

Nice To Haves

1 year in correctional healthcare preferred

Responsibilities

Oversee and manage the full grievance process (informal through formal), ensuring timely, fair resolution and compliance with legal, regulatory, and accreditation standards.
Review and investigate complaints, gather information, coordinate with staff and leadership, and facilitate effective resolutions.
Maintain accurate grievance logs, track deadlines, analyze trends, and prepare reports to support compliance and process improvement.
Serve as a key liaison between incarcerated individuals, staff, and administration—providing guidance on the grievance process and ensuring clear, effective communication.
Support clinical and operational excellence by conducting rounds, identifying training needs, collaborating with healthcare leadership, and ensuring adherence to policies, procedures, and system standards (including TechCare).