Greeting Attendant

Sullivan County Community Hospital•Sullivan, IN

46d•Onsite

About The Position

Duties Cordially greets and directs patients and visitors upon arrival Assists patients and visitors with wheelchairs and other services Escorts or transports patients who need help to their destination within the hospital Contacts Security, Environmental Services, or Facilities for assistance when necessary Monitors the overall appearance of hospital entrance/waiting area Initiates registration process by logging patients on queue system Organizes and ensures tidiness of hospital gift shop Completes gift shop cash and credit card sales Ensures gift shop merchandise is presentable Accepts all other duties assigned Finance/Insurance Initiates medical compliance for faxed orders and files alphabetically Behavioral/HIPPA Standards Interacts professionally with patients, visitors, vendors, and volunteers Assists guests Maintains confidentiality of guests, patients, and all SCCH employees Displays professionalism and courtesy with peers Reporting/Switchboard Announces Safety Briefing Meetings and 2:00pm Quiet Time

Requirements

High school diploma or GED
One year experience in customer service or related field
Exhibits adequate minimum knowledge of the admitting/business office/health care environment
Possesses basic computer literacy
Understands basic math and use of a cash register
Demonstrates reading and writing skills
Stays committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
Is committed to the “cross training” philosophy for all assigned tasks
Works well with the stress arising from patient dissatisfaction with waiting times
Understands the use of office equipment
Works independently with little supervision

Responsibilities

Cordially greets and directs patients and visitors upon arrival
Assists patients and visitors with wheelchairs and other services
Escorts or transports patients who need help to their destination within the hospital
Contacts Security, Environmental Services, or Facilities for assistance when necessary
Monitors the overall appearance of hospital entrance/waiting area
Initiates registration process by logging patients on queue system
Organizes and ensures tidiness of hospital gift shop
Completes gift shop cash and credit card sales
Ensures gift shop merchandise is presentable
Accepts all other duties assigned
Initiates medical compliance for faxed orders and files alphabetically
Interacts professionally with patients, visitors, vendors, and volunteers
Assists guests
Maintains confidentiality of guests, patients, and all SCCH employees
Displays professionalism and courtesy with peers
Announces Safety Briefing Meetings and 2:00pm Quiet Time