Greeter - Morgan Center

Children’s Hospital of Philadelphia•Philadelphia, PA

6d•$17 - $21

About The Position

Provides support and resource information to participant families and visitors to the Roberts and Morgan Centers. This frontline receptionist will be located at main lobby desk. Under the direction of the Property Manager, provides assistance and direction to research participants, families and visitors to the Building. Assist manager in relaying information about the building in collaboration with other departments and services to provide optimum support services to participants, families and visitors. The Greeter serves as a resource to new staff or existing staff that need assistance. Also, this position oversees the schedules for the building and provides temporary ID Badges to Visiting research participants and other visitors to the building.

Requirements

High School Diploma / GED Required
At least two (2) years experience in a service setting involving direct customer contact. Required
Ability to work well within a team. (Required proficiency)
Ability to work independently with minimal supervision. (Required proficiency)
Strong customer service skills. (Required proficiency)
Particular sophistication in working with families and visitors under tremendous stress. (Required proficiency)
Good computer skills. (Required proficiency)
Ability to quickly learn new policies, procedures and processes. (Required proficiency)
Sensitivity to cultural diversity, differing needs and varying coping styles. (Required proficiency)
Proven ability to problem -solves and follows through with families in crisis. (Required proficiency)
Ability to prioritize multiple tasks. (Required proficiency)
Excellent communication skills. (Required proficiency)
Comfortable speaking to groups. (Required proficiency)
Sound judgment. (Required proficiency)

Responsibilities

FAMILY ACCESS
Works closely in collaboration with other departments (e.g., CAR, CIRP, Adolescent Initiative, etc.) to render appropriate support and resource information to families.
With input from the building management and building occupants, validates parking or issues parking vouchers when required
Provides leadership assistance when needed for scheduling and coverage concerns.
Meets and greets participants, families and visitors to the Roberts Center.
Circulates throughout the building to provide assistance and directions to participants, families, visitors and staff.
INFORMATION
Provides appropriate participant and visitor information in a professional and tactful manner.
Stocks patient/family information flyers/brochures at designated areas throughout the Roberts Center.
Keeps current/changes with locations of offices, services, etc. within The Roberts Center
DAILY OPERATIONS
Checks in research participants and visitors to the Roberts Center.
Maintains a visitor restriction file in conjunction with security department.
Answers telephone calls to main lobby desk.
Provides information to vendors, contractors and delivery persons.
Immediately notifies appropriate departments of any conditions that may cause a risk to employees, participants, families and visitors.
Cross-covers as needed to insure adequate staffing of family welcome and information areas.
Provides assistance in manager's/concierge absence for coverage and scheduling concerns. (5 days a week).
QUALITY IMPROVEMENT
Initiates, develops and implements projects with team input to improve and/or increase support services to families and visitors.
Conducts data collection and review services to our families.
Assist manager with departmental initiatives and committees in a leadership role.
Assist manager with planning, organizing and hosting special programs/events for families.
Train and mentor new staff in The Roberts Building Main Lobby Desk.
Attends unit based rounds/committee meetings that pertain to family support.
Participates with manager in committees and initiatives to enhance the ideal participant experience.
Makes suggestions and recommendations for improvements delivery of service to participants, families and visitors.
ACCOUNTABILITY
Consistently maintains departmental standards of excellence.
Completes mandatory education and recommended training.
Trains new staff in accountability standards.
Completes all tasks and projects assigned by manager in a timely manner. Understands and demonstrates accountability standards determined by the Hospital, PARC and Access Services.
Completes Hospital and Departmental mandatory education and training.