Greeter

ETC•Santa Monica, CA

About The Position

Responsible for meeting and greeting all guests as they arrive in the restaurant while conveying a positive image of the hotel and food service outlet.

Responsibilities

Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
Escort guests to appropriate seat. Ensure guest with reserved table is escorted to selected table.
Answer all incoming calls, record and distribute messages, take reservations and page guests as necessary.
Assist in preparation of seating chart.
Inform kitchen of upcoming business and special requests.
Monitor staffing coverage. Inform manager of any irregularities including, but not limited to, sick calls, lateness, and absence.
Order, receive, and record paper and office supplies.
Maintain par level of impeccably clean and presentable menus at all times. Order additional menus when necessary.
Prepare and generate report of covers served per meal period.
Inspect all equipment, including, but not limited to, light bulbs, flower arrangements and window cleaning. Report any problems to appropriate personnel. Follow up to ensure correction of any problems.
Ensure correct table set up, music level and temperature level prior to opening. Correct any abnormalities.
Assist in preparation of pick up charts.
Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of work shift.
Prepare and present daily special lists in conjunction with kitchen.
Inform appropriate personnel of any item missing from menu or wine list.
Receive all guest comments. Inform manager of all discoveries positive or negative.
Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.
Maintain consistent performance, attendance, uniform appearance, and professional grooming.
Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, co-workers and guests in completing assignments, resolving staff and guest complaints.
Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
Attend to guest requests or complaints when possible and appropriate, when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.