Greeter - PT, Evenings (4P-8P) - Center City

Jefferson Health Plans • Philadelphia, PA

3d • Onsite

About The Position

The Greeter is responsible for ensuring the prompt and courteous greeting of all patients, assisting patients with wayfinding, and ensuring their registration, check-in, and copay collection are complete. Performs navigator and registrar functions with an emphasis on creating excellent patient experience. Responsible for managing patient flow on each floor and in the building lobby. Interacts with co-workers, visitors, & other staff consistent with the values of Jefferson Responsible for ensuring smooth and efficient patient flow of assigned floor and monitoring patient queues to create an excellent patient experiences. Identifies opportunities for service recovery and coordinates resolution as needed. Ensures appropriate coverage at all times. Promptly and warmly greets all patients and visitors when they arrive on the floor and directs patients to waiting or inpatient areas. Performs electronic system functions related to the patient registration & arrival process including scanning of photo ID’s. Completes daily rounding of all posts Provides assistance to patients & visitors by assisting with wheelchairs, escorting or transporting people who may need help to their destination Ascertains patients and visitors needs and directs them accordingly, including visitor registration

Requirements

• Ability to act independently and make decisions regarding insurance, referral issues, and patient lateness in accordance with provider preferences and departmental policies.
• Working knowledge of medical terminology and basic arithmetic to make calculations, balance and reconcile figures, and make accurate changes.
• Skill and ability to organize information for quick retrieval.
• Skill and ability to provide exceptional customer service and perform service recovery.
• Ability to communicate with tact and diplomacy.
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Ability to work effectively with minimal supervision
• Ability to work under pressure with a positive attitude
• Ability to take the initiative in problem solving
• High School Diploma or GED Required
• Minimum of 3 years’ experience in a medical setting handling busy practice including typing, telephone contact, insurance and referrals, decision-making skills, interpersonal communication skills, organizational ability and data entry computer experience.

Nice To Haves

• Related patient service experience, preferably in a healthcare setting.

Responsibilities

• Ensuring the prompt and courteous greeting of all patients
• Assisting patients with wayfinding
• Ensuring patient registration, check-in, and copay collection are complete
• Performing navigator and registrar functions with an emphasis on creating excellent patient experience
• Managing patient flow on each floor and in the building lobby
• Ensuring smooth and efficient patient flow of assigned floor and monitoring patient queues to create an excellent patient experiences
• Identifying opportunities for service recovery and coordinates resolution as needed
• Ensuring appropriate coverage at all times
• Promptly and warmly greets all patients and visitors when they arrive on the floor and directs patients to waiting or inpatient areas
• Performing electronic system functions related to the patient registration & arrival process including scanning of photo ID’s
• Completing daily rounding of all posts
• Providing assistance to patients & visitors by assisting with wheelchairs, escorting or transporting people who may need help to their destination
• Ascertaining patients and visitors needs and directs them accordingly, including visitor registration

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees