Greeter - Valet Driver
About The Position
ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to move vehicles quickly and safely, with minimal traffic back-up or user wait time. Keep keys to vehicles organized and secure. Greets all patients, visitors, and partners who are arriving or exiting Mercyhealth facilities, in a timely, friendly, professional and courteous manner. Provides courteous and accurate directions and assistance to patients, visitors, and staff to ensure they understand how to get to requested locations in the hospital or on the grounds. Escorts customers or assist them in or out of vehicles as necessary. Ability to perform service recovery. Ensure assigned post is always equipped with proper supplies. Maintain their uniform and assigned post in a clean and orderly manner that projects a professional image. Keeps Security Leadership informed of all activities to ensure the timely communication of all pertinent information. Reports all safety and fire hazards observed to Security per department procedure. Adheres to Mercyhealth and departmental safety and infection control procedures to foster a safe work environment. Participates regularly in departmental in-services and meetings to enhance job performance and improve skill repertory. EDUCATION AND EXPERIENCE High School diploma or equivalent preferred Minimum 1 year work experience demonstrating excellent customer service skills.
Requirements
- High School diploma or equivalent preferred
- Minimum 1 year work experience demonstrating excellent customer service skills.
- Maintain a valid driver's license.
- Must have proof of vehicle insurance.
- Must have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver
- Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
- Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
- Must be able to follow written/oral instructions.
- Basic Computer skills preferred; Word/Outlook
- Able to interact with customers and communicate clearly
- Able to manage anger, fear, hostility and violence from others while following Mercyhealth principles of customer service
Responsibilities
- Ability to move vehicles quickly and safely, with minimal traffic back-up or user wait time.
- Keep keys to vehicles organized and secure.
- Greets all patients, visitors, and partners who are arriving or exiting Mercyhealth facilities, in a timely, friendly, professional and courteous manner.
- Provides courteous and accurate directions and assistance to patients, visitors, and staff to ensure they understand how to get to requested locations in the hospital or on the grounds.
- Escorts customers or assist them in or out of vehicles as necessary.
- Ability to perform service recovery.
- Ensure assigned post is always equipped with proper supplies.
- Maintain their uniform and assigned post in a clean and orderly manner that projects a professional image.
- Keeps Security Leadership informed of all activities to ensure the timely communication of all pertinent information.
- Reports all safety and fire hazards observed to Security per department procedure.
- Adheres to Mercyhealth and departmental safety and infection control procedures to foster a safe work environment.
- Participates regularly in departmental in-services and meetings to enhance job performance and improve skill repertory.
Benefits
- Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
