Greeter - Seasonal

Troon Golf, L.L.C.•Flagstaff, AZ

11d

About The Position

As the first and last point of contact for our members and guests, the Greeter plays a vital role in delivering a positive and memorable experience. This individual is responsible for warmly welcoming guests, managing reservations, coordinating the flow of the dining room, and supporting the service team to ensure seamless operations. The ideal candidate thrives in a fast-paced environment, has strong communication skills, and is passionate about creating a welcoming atmosphere.

Requirements

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Frequently stands and walks; uses hands; reaches with arms and hands; stoops, kneels, crawls, or crouches; talks or hears.
Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.
ServSafe Arizona Food Safety and Sanitation Training
ServSafe Alcohol Awareness Training.
Ability to read and speak English may be required in order to perform the duties of the job
Meets state age requirements for handling alcoholic beverages.

Nice To Haves

Knowledge of POS system.

Responsibilities

Provide immediate and warm attention to all guests upon seating, ensuring a positive first impression.
Coordinate and manage dining room floor seating to optimize flow and guest satisfaction.
Assist servers with taking drink orders, food orders, and addressing other guest requests as needed.
Deliver food and beverages promptly and accurately to guests.
Act as a barback, ensuring bartenders have the supplies they need during busy service periods.
Refill water glasses, clear used plates, and reset tables quickly and efficiently.
Clear tables after guests have finished dining, ensuring all items are removed promptly and neatly.
Reset tables to Pine Canyon standards, including linens, flatware, glassware, and other table settings.
Clean chairs and table surfaces, ensuring a spotless and inviting environment for the next guest.
Sweep or vacuum around tables and dining areas as needed.
Set up tables to Pine Canyon standards, including linens, flatware, and glassware.
Ensure server workstations are well-stocked and organized for smooth operations.
Organize plated dishes in the kitchen window, ensuring accuracy with tickets before running food to tables.
Communicate with the kitchen team to correct any discrepancies in orders before delivery.
Clean and maintain workstations, dining areas, and surrounding spaces.
Remove trash and ensure the dining area is spotless at all times.
Manages the flow of the dining room by seating guests in proper station rotation while maintaining an accurate waitlist and reservations.
Continuously monitors the needs of members and the workflow of the restaurant, ensuring smooth and efficient service.
Checks all tables daily, before and during service, to ensure proper settings and presentation.
Remains visible on the dining room floor, accessible to guests, staff, and management.
Assists with side work such as bussing tables, taking cocktail orders, and ensuring the cleanliness and organization of the dining room.
Monitors and maintains restroom cleanliness, stocking, and orderliness to uphold Pine Canyon's high standards.
Works collaboratively with servers, kitchen staff, and bar staff to create a “Member/Guest Comes First” environment.
Manages the reservation book, takes incoming calls, and records special requests or notes for the service team.
Processes to-go orders, verifying accuracy and tendering payments for member charging.
Participate in team pre-shift meetings and adhere to safe work practices.
Perform other duties as assigned by supervisors or management.