Greeter-PRN

Community Health Systems Professional Services Corporation • Las Cruces, NM

93d

About The Position

The Greeter is the first point of contact for patients, visitors, and staff, ensuring a welcoming, friendly, and professional environment at the hospital's entrance. This role involves providing information, directing individuals to their destinations, assisting with basic inquiries, and maintaining a positive, safe atmosphere throughout the facility.

Requirements

• 0-2 years of experience in related hospitality or customer service field in a healthcare setting preferred
• Strong interpersonal communication skills
• Proficiency in basic computer operations
• Ability to remain calm and professional in stressful situations
• Willingness to exercise judgment and independence
• Ability to work independently and as a team
• Ability to multitask and work efficiently in a fast-paced environment
• Basic knowledge of hospital layout and services is a plus.

Responsibilities

• Greets and welcomes patients, visitors, and staff with a friendly and professional demeanor.
• Directs individuals to their destinations within the hospital, including departments and patient rooms.
• Ensures patients are checked in properly at reception or registration desks.
• Provides information on hospital services, amenities, policies, and general inquiries.
• Assists patients and visitors with navigating the hospital, including locating areas like elevators, restrooms, and waiting rooms.
• Helps patients with mobility needs, including offering wheelchair assistance and guidance.
• Monitors the entrance area to ensure safety and security for all hospital visitors and staff.
• Enforces hospital policies, such as visitor restrictions and safety regulations, as needed.
• Assists with light administrative tasks like answering phones and delivering messages.
• Acts as a point of contact during emergencies, guiding individuals to evacuation routes or designated areas.
• Promotes a positive, welcoming atmosphere and provides emotional support to patients and visitors in stressful situations.
• Offers information on available hospital resources such as social work services, support groups, or spiritual care.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals