Greeter (IPT)

Springfield Clinic • Springfield, IL

392d

About The Position

The Greeter position at Springfield Clinic is a part-time role focused on providing exceptional customer service to patients, families, staff, and visitors. The Greeter is responsible for safely and professionally transporting patients throughout the clinic, ensuring a clean and safe lobby environment, and responding promptly to patient requests for assistance.

Requirements

• High School graduate or GED required.
• Excellent communication and customer service skills.
• Ability to use communication equipment.
• Able to stand and walk continuously.
• Able to transfer patients to and from wheelchairs weighing over 300lbs.
• Able to push patients weighing over 300lbs in a wheelchair.
• Ability to push, pull, bend, and lift.

Responsibilities

• Communicate clearly, distinctly, and accurately to patients, employees, transport services, vendors, and guests.
• Provide service excellence by exceeding the needs of every person who enters Springfield Clinic.
• Accept personal responsibility for all activity that transpires at the Greeters Desk.
• Keep the lobby clean and safe, including maintaining wheelchairs.
• Observe vehicles dropping off and picking up patients in the patient drop-off zone and respond appropriately.
• Assist and ensure safe transfer of patients to and from wheelchairs and vehicles.
• Provide courteous wheelchair transportation for all Springfield Clinic patients.
• Promptly respond to patient requests for transport and transfer assistance.
• Exemplify excellent customer service towards patients, families, staff, and visitors.
• Provide assistance to all patients if the need arises.
• Collect wheelchairs from parking areas and Clinic departments to maintain an appropriate amount of wheelchairs in the wheelchair alcove.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED