Greeter/Guest Ambassador (Part Time)

Patricia and Phillip Frost Museum of Science•Miami, FL

32d•$15•Onsite

About The Position

The Phillip and Patricia Frost Museum of Science is seeking a part-time Greeter/Guest Ambassador for the Guest Experience department. The Guest Ambassador is responsible for providing a welcoming environment for all guests and members assisting with greeting and way-finding, delivering exhibit and ticket information, monitoring access points throughout the museum, and more. This team member is responsible for embodying the first and last impression of Frost Science and is an integral part of the 365-day operation. Must present a friendly demeanor while assisting guests with exhibit information, entry and exit, while adhering to safety standards and procedures. Must embrace and model outstanding customer service to all.

Requirements

High School diploma (minimum requirement); higher level of education preferred.
Customer service experience in a high-volume environment
Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests.
Must embrace the multicultural differences of our staff and guests.
Must be able to multitask and handle stressful situations in a fast-paced environment.
Must have strong oral and written communication skills.
Must be a team player who can work under minimal supervision.
Must show flexibility when asked to perform other tasks as needed.
Background clearance
Drug screening as part of the Drug Free Workplace Programs

Nice To Haves

Fluency in multiple languages is desirable.

Responsibilities

Attend and actively participate in daily shift meetings.
Actively engage guests and share knowledge of the exhibits/planetarium shows to enhance the overall guest experience.
Assist guests with information and direction in the event of an emergency or evacuation.
Understand and adhere to department policies and procedures regarding appearance, floor etiquette and overall safety.
Follow all administered open water and animal safety training procedures.
Utilize customer service training to identify guest issues and determine best course of action to provide guest recovery.
Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily.
Identify and communicate areas of improvement and share with managers to maximize guest satisfaction.
Assist guests with information and direction in the event of an emergency or evacuation.
Assists with enforcing company safety policies.
Perform other duties as assigned.