Greet IN

ANCHOR POINT MANAGEMENT GROUP•Speedway, IN

6d•$9 - $30•Onsite

About The Position

The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner.

Requirements

Minimum 16 years of age (State Minor Labor Laws Supersede)
Superior customer service and hospitality skills
Knowledgeable of proper sanitation, food safety, and security procedures
Knowledgeable of BWW food and beverage menus and ability to make suggestions to guests
Knowledgeable of current marketing promotions and up-coming events to inform guests
Excellent verbal communication and interpersonal skills in order to serve BWWs guests Skill in time management and organization with excellent attention to detail
Ability to take direction and execute team and company objectives
Basic mathematical skills with ability to handle money accurately process credit card transactions
Basic knowledge of Point of Sales systems
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment
Complies with all portion sizes, quality standards, department rules, policies, and procedures
Relies on expertise and judgment to plan and accomplish goals
Ability to follow specific service time and guidelines while at the same time engaging guests & customizing their experience
Ability to maintain a high degree of pace and intensity for an extended period of time
Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every guest
Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
Maintain positive working relationships with all Team Members and managers
WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
Ability to positively represent the Buffalo Wild Wings brand as the first point of contact in the restaurant

Nice To Haves

Prior experience in restaurant or customer service role

Responsibilities

Provide friendly welcome to incoming guests by opening by opening the door and ensuring timely seating
Accurately communicate waiting times to Guests and maintain constant communication to ensure they updated in regards to their seating status and escort Guests to tables
Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables and monitor workflow
Notify guests of specials and promotions and that their server will be with them promptly
Assist with the assembling of takeout orders and answer telephones when necessary
Assist Servers with running food, bussing tables, and refilling drinks, but does not serve alcohol if under age 21
Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
Respond to customer complaints and bring any issues to the attention of the manager
Thank guests as the leave and solicit feedback about the quality of service of they experienced, express hope that they will return to BWW in the future
Assist Front of House Team Members
Bus and pre-bus tables and deliver food to guests when necessary
Other duties as assigned by supervisor