The Great Experience Maker responds to customer contacts through all channels regarding questions, problems and concerns. This position involves handling customer questions via call, email and store escalation, providing support in an up-beat and friendly manner. The role requires logging all calls into the appropriate systems including detailed descriptions, history, and resolution of issues. The Great Experience Maker provides professional, timely and efficient follow-up by providing status updates and resolution information. Additionally, this position includes providing on-the-job training to new or less knowledgeable Customer Care agents and maintaining a working knowledge of products.