Great Experience Maker (Remote)

Michaels•Irving, TX

13d•Remote

About The Position

The Great Experience Maker responds to customer contacts through all channels regarding questions, problems and concerns. Major Activities Handles customer questions via call, email and store escalation. Provides support in an up-beat and friendly manner. Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues. Provides professional, timely and efficient follow-up by providing status updates and resolution information. Provides on-the-job training to new or less knowledgeable Customer Care agents. Maintain working knowledge of products. Other duties as assigned

Requirements

High School Diploma or GED
Strong familiarity using computers and the internet
1 year of previous Customer Service experience
Strong verbal and written communication skills
Exceptional customer service, listening, problem solving and interpersonal skills
The ability to diagnose, troubleshoot and resolve (and follow up) issues over the phone in a fast-paced, dynamic environment
Must be flexible and comfortable working in a new business environment
A passion for crafting/making a plus
Must be able to work any shift (7-9 Mon-Friday 8-7 Sat-Sun)

Nice To Haves

College coursework a major plus
Retail experience a plus

Responsibilities

Handles customer questions via call, email and store escalation.
Provides support in an up-beat and friendly manner.
Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.
Provides professional, timely and efficient follow-up by providing status updates and resolution information.
Provides on-the-job training to new or less knowledgeable Customer Care agents.
Maintain working knowledge of products.
Other duties as assigned