Great Experience Maker (Remote Call Center)

Michaels•Irving, TX

19d•Remote

About The Position

Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com . At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com . Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Requirements

High School Diploma or GED
Strong familiarity using computers and the internet
1 year of previous Customer Service experience
A strong communicator and patient problem-solver who is eager to learn and grow.
Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills

Nice To Haves

Call Center experience highly preferred
College coursework a major plus

Responsibilities

Handle customer inquiries via call, email, and chat.
Provide support in a patient, friendly manner.
Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment
Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
Provide professional, timely , and efficient follow-up.
Maintain working knowledge of products.
Other duties as assigned