Great Customer Service-Afternoon, Evening & Weekend

The TJX Companies, Inc.•Easton, MD

1d•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement within a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across its global Home Offices, Distribution Centers, and Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx). This role, titled 'Opportunity: Grow Your Career', is responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. The position requires adherence to all operational, merchandise, and loss prevention standards and may involve cross-training in multiple areas of the store to support business needs.

Requirements

Possesses excellent customer service skills
Able to work a flexible schedule to support business needs
Possesses strong communication and organizational skills with attention to detail
Capable of multi-tasking
Able to respond appropriately to changes in direction or unexpected situations
Capable of lifting heavy objects with or without reasonable accommodation
Works effectively with peers and supervisors

Nice To Haves

Retail customer experience preferred

Responsibilities

Role models established customer experience practices with internal and external customers
Supports and embodies a positive store culture through honesty, integrity, and respect
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
Promotes credit and loyalty programs
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Initiates and participates in store recovery as needed throughout the day
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Provides and accepts recognition and constructive feedback
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Participates in safety awareness and maintains a safe environment
Other duties as assigned