Graveyard Dispatcher

Securitas Security Services•Concord, CA

6h•$28•Onsite

About The Position

We are seeking a reliable, experienced After-Hours Dispatcher to support operations during overnight hours. This role is responsible for fielding after-hours calls from security officers who are calling off for upcoming shifts and securing replacement coverage using established call lists, post orders, and department instructions. This position plays a critical role in maintaining operational continuity and requires calm decision-making, professionalism, and persistence—often under challenging circumstances. This position is in-person based in our Concord branch office. What to Expect This role is best suited for someone who is comfortable with overnight work, can handle conflict professionally, and remains composed under pressure. Frequent calls to officers and leaders during early morning hours Occasional frustration or pushback from individuals being contacted for coverage Working independently with minimal immediate support Long periods of quiet time followed by high-pressure situations requiring quick problem-solving

Requirements

Proven experience working graveyard or overnight shifts
Strong emotional resilience
Background in roles such as dispatching, call centers, customer service, claims handling, or similar high-volume, high-emotion environments
Excellent verbal communication and documentation skills
Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
Ability to think independently, follow instructions, and problem-solve without direct supervision
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Nice To Haves

Prior dispatch or operations experience
Experience handling upset, stressed, or emotional individuals professionally
Ability to clearly explain and justify actions taken during a shift

Responsibilities

Receive and document after-hours call-offs from security officers
Identify and secure shift coverage using approved call lists and escalation procedures
Communicate professionally with officers and department leadership, including during difficult or emotional conversations
Accurately document actions taken, decisions made, and outcomes for review and learning purposes
Monitor ongoing coverage needs and follow instructions independently with minimal supervision
Maintain focus and alertness throughout overnight shifts while working alone