Graduation & Records Specialist
About The Position
Under the direction of the Senior Associate Registrar, the Graduation and Records Specialist plays a key role in supporting the Graduation and Records teams within the Registrar’s Office. This operational support position provides exceptional customer service through email and phone communication with students, advisors, and other customers; assists with NCAA athletic eligibility; and manages important administrative functions related to student degree audits, graduation, and records. This position requires exceptional customer service skills, effective communication skills, attention to detail, and the ability to collaborate with others in a mostly remote environment.
Requirements
- Bachelor’s degree or commensurate combination of training and experience.
- Prior experience or demonstrated ability to provide customer service.
- Demonstrated ability to learn and apply policies and procedures.
- Demonstrated ability to manage and prioritize multiple tasks in a fast-paced work environment.
Nice To Haves
- Experience working at a college or university.
- Experience working in a Registrar's office or student services role.
- Demonstrated administrative experience with PeopleSoft or another similar integrated data management system.
- Demonstrated experience maintaining student records or degree audits.
Responsibilities
- Provides exceptional customer service through email and phone communication with students, advisors, and other customers.
- Answers phones for the Graduation and Records team
- Provide back-up phone coverage for the main Registrar’s office phone line
- Manages emails correspondence for Graduation and Records teams, responding to emails, or forwarding as needed.
- Assists with NCAA athletic eligibility
- Provides timely reports to the athletic department each term.
- Answers questions from advisors and athletics about NCAA eligibility
- Collaborates with athletics in the review process of athletes each semester.
- Manages important administrative functions related to student degree audits, graduation, and records.
- Processes student exceptions within the student degree audit system.
- Processes diploma orders.
- Assists with providing the commencement list information to the Secretary of the University’s office.
- Completes ongoing review and maintenance of Student Record, Graduation, and FERPA sections of the Registrar’s Office website.
- Supports Graduation and Records team and Student Services as needed to best support students.
- Provides back up for National Clearinghouse report processing, errors, and corrections.
- Performs data entry to update students’ records. This may include updates to grades, repeats, and academic standing.
- Implements, interprets, and enforces instructional, professional, and legal standards and regulations related to student, curricular, and academic records
- Serves as an expert in the creation and maintenance of student records and curricular and degree requirement data within the student information system
- Applies knowledge of programs, procedures, and policies to provide expert guidance in student records, curricular management, and credit evaluation functions when complex cases have been escalated by campus stakeholders for resolution
- Participates in systems testing and develops and maintains documentation on business processes
- Provides functional support and evaluation of the student information, curricular management, and credit evaluation systems to identify opportunities for business process improvements and makes recommendations to adapt processes and systems to achieve greater efficiency
- Collaborates with academic deans, faculty, advisors, and staff to resolve curricular, student record, and credit evaluation problems.
- Audits and corrects data to ensure accuracy and completeness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
