Graduate Student Services Specialist II

Iowa State University • Ames, IA

352d

About The Position

Iowa State Online, a unit within The Center for Excellence in Learning and Teaching, seeks a dedicated Graduate Student Services Specialist to join the Iowa State Online Student Support team. The Graduate Student Services Specialist II will be pivotal in assisting prospective and current students in online programs. This position will provide personalized guidance and support throughout the student's academic journey, from recruitment and admissions to retention and conferral. As part of the Online Student Support team, you will help online students navigate the admissions process, academic policies, and student engagement opportunities. You will also collaborate with various campus units to ensure a seamless experience while fostering student success. The successful candidate will have effective time management and organizational skills and have the ability to communicate effectively. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

Requirements

• Bachelor's degree and 2 years of related experience.

Nice To Haves

• Ability to work collaboratively with various teams and departments.
• Proficiency in using student information systems (i.e. Workday) and marketing tools (i.e. Constant Contact).
• Administrative support experience that includes scheduling and coordinating events.
• Previous experience working in student services within a higher education setting.
• Previous experience recruiting in a higher education setting.

Responsibilities

• Assist prospective students with the admissions process, providing information on program offerings, student resources, and engagement opportunities.
• Guide students to appropriate resources to enhance their academic success and retention in online programs.
• Work closely with online programs and other campus departments to facilitate student activities, support processes, and manage requests from recruitment through to conferral.
• Provide content and maintain promotional and recruiting materials for online programs. Ensure that all materials are current, accurate, and align with program goals.
• Assist in the application and enrollment processes, ensuring smooth coordination with Graduate College and Admissions. Help students with course registration, withdrawal, schedule changes, and pre-matriculation procedures.
• Support the orientation and onboarding process for new online students to help them transition successfully into their programs.
• Monitor student progress throughout their program and provide guidance or intervention as needed to ensure academic success.
• Participate in events and efforts to promote online programs to prospective students, both on-campus and virtually, to drive enrollment and increase awareness.

Benefits

• Comprehensive health and work-life benefits, including medical and dental.
• Retirement benefits including defined benefit and defined contribution plans.
• Generous vacation, holiday and sick time and leave plans.
• Onsite childcare (Ames, Iowa).
• Life insurance and long-term disability.
• Flexible Spending Accounts.
• Various voluntary benefits and discounts.
• Employee Assistance Program.
• Wellbeing program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree