Graduate Student Administrative Assistant, Global Learning and Strategy

University of St. Thomas • Saint Paul, MN

395d • $33,218 - $33,218

About The Position

The Graduate Student Administrative Assistant for Global Learning and Strategy at the University of St. Thomas plays a crucial role in supporting the Office of International Students & Scholars and the Office of Study Abroad. This position is responsible for providing exceptional customer service, assisting with administrative tasks, and serving as the first point of contact for students and other university constituents. The role requires strong communication skills, problem-solving abilities, and a commitment to maintaining confidentiality while working in a multicultural environment.

Requirements

• Graduate student status at the University of St. Thomas.
• Ability to successfully prioritize responsibilities and multi-task in a busy environment.
• Ability to solve problems using critical thinking and troubleshooting.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Serve and interact with customers in a welcoming, courteous, and tactful manner.
• Demonstrate respect while working in a multicultural environment with people from various backgrounds and identities.
• Willingness to be a team player.
• Maintain confidential information following the St. Thomas Use Policy and FERPA Policy.
• Present enrollment as a graduate student at the University of St. Thomas.
• Candidates must be in good academic standing (minimum 2.5 GPA).

Nice To Haves

• Previous demonstrated customer service experience.
• Knowledge of UST Resources.
• Knowledge of Canva.

Responsibilities

• Provide customer service to current students, prospective students, parents, faculty, staff, and other university partners via phone, email, and in-person interactions.
• Resolve inquiries using troubleshooting, critical thinking, and problem-solving skills.
• Use available resources to find information and resolve inquiries, including knowing when to refer to a supervisor or ask questions.
• Refer customers to other on-campus offices and departments when appropriate.
• Schedule appointments for advisors as requested.
• Perform administrative duties and project-based support as assigned.
• Create visual content utilizing Canva as well as copy for Instagram posts and stories to enhance student engagement.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Educational Services
• Education Level: No Education Listed