Graduate Service Delivery Manager
About The Position
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. Through our graduate programme you'll help us to achieve our purpose of Ecological Transformation and build a career we can be proud of. No matter what role you have, when you join us you can play a key role in achieving our vision, and we can make yours happen too. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture. Our comprehensive Graduate Programme offers hands-on experience working on strategic projects while developing essential personal and professional skills. You'll receive expert training from Veolia's People Development team through monthly sessions at our Kingswood (Cannock) office (travel required), giving you the confidence and capabilities to thrive in your future career. You'll join our supportive graduate network and benefit from mentorship throughout your journey. At Veolia, we're committed to your long-term growth - our continuous development culture means this is just the beginning of your exciting career journey with us.
Requirements
- Degree-level qualification in Business Management, Leadership Management, Finance Management (to be achieved by September 2026)
- Willingness to travel to training locations and potentially (if in a rotational role) relocate for role requirements
- Commitment to continuous learning and development
- Excellent communication and written skills
- Eager to learn and passionate
- Creative problem-solving and a passion for trying new ideas
Responsibilities
- Develop foundational skills in workplace safety management and employee welfare protocols
- Build leadership capabilities through hands-on team management and establishing a strong on-site presence
- Cultivate inclusive workplace practices while driving employee engagement initiatives
- Gain practical experience implementing HR processes and procedures aligned with organisational standards
- Design and execute comprehensive training programmes with competency assessment frameworks
- Master operational management fundamentals, including inventory control and fleet coordination
- Establish professional stakeholder relationships with clients and residents through exceptional service delivery
- Analyse operational systems and present data-driven recommendations for equipment and process improvements
- Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation
- Apply problem-solving methodologies to address complex operational challenges
- Drive performance excellence by establishing quality standards and achieving key performance indicators
Benefits
- 25 days of annual leave
- Ongoing training and development opportunities, allowing you to reach your full potential
- Access to our company pension scheme
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24-hour access to a virtual GP, 365 days a year, for you and family members in your household
- Discounts on everything from groceries to well-known retailers
- One paid days leave every year to volunteer and support your community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
