Graduate Implementation Specialist
About The Position
A fantastic opportunity for a Graduate Implementation Specialist to join a rapidly scaling AI SaaS software company that is transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment, this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation of their AI platform, supporting successful adoption from day one. This role is open to both newly qualified STEM graduates and experienced Implementation Specialists
Requirements
- We are looking for graduates with exceptional academics so require a 3.3+ GPA STEM degree from a leading international University
- Strong project management skills with the ability to oversee multiple onboarding projects at the same time
- Able to work effectively both independently and within a team
- Excellent communication skills, with the ability to explain complex ideas in a clear and accessible way to varied audiences
- Self -driven, proactive, and passionate about delivering exceptional customer experiences
- Strong problem -solving skills, with a creative mindset for developing effective strategies that support customer engagement
- Comfortable learning and using new software and technology efficiently
- Enthusiastic about emerging AI technologies and their real world applications
- Skilled in designing, testing, and refining prompts for AI systems to support end user workflows and customer delivery
- High attention to detail
Nice To Haves
- Experience supporting complex documentation, workflow, or process driven environments
- Experience in implementation, customer support, or a similar role where you interpret customer requirements and configure software solutions
- Familiarity with workflow tools, document management systems, or AI driven technology
Responsibilities
- Collaborate closely with customers throughout the onboarding lifecycle to understand their needs and configure the AI platform accordingly
- Work alongside internal teams, including Customer Success, to ensure seamless integration with customer workflows and processes
- Support customers in leveraging AI functionality, including designing and optimising prompts for their specific use cases
- Manage onboarding timelines and expectations, ensuring successful and timely implementation
- Analyse and troubleshoot technical or workflow issues, escalating where necessary
- Contribute to continuous improvement of onboarding processes and best practice
- Build strong customer relationships through clear communication, organisation, and proactive engagement
Benefits
- Join a fast -growing AI company at the forefront of workflow and process automation
- Work with a diverse set of enterprise customers across multiple countries
- Excellent career development within a rapidly expanding team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
