Graduate Assistant IT User Services - AZ (27779)

Ottawa University • Surprise, AZ

21h

About The Position

OUR UNIVERSITY Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas. Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students. JOB SUMMARY This position is responsible for providing Level 0 technical support to all members of Ottawa University and Level 1 technical support for the members of the designated campus location. This position will also assist and attend IT team meetings for observational and educational purposes.

Requirements

• An individual must first be accepted and enrolled in an Ottawa University graduate program to be eligible for appointment as a Graduate Assistant.
• Admission requirements are as follows:
• Completed online admissions application at: https://www.ottawa.edu/
• REQUIRED application fee
• Submission of official undergraduate transcripts (3.0 GPA – minimum requirement) earned bachelor’s degree.
• Submission of a personal statement regarding career goals and three professional references.
• Other items as identified by the specific academic program
• Applicants must submit the following materials to be considered for employment.
• A completed employment application is required.
• Candidates should attach cover letter and resume.

Nice To Haves

• Proficient understanding of computer technology.
• Excellent communication skills.
• Basic knowledge of enterprise technical concepts.
• Basic knowledge of audio/visual equipment.

Responsibilities

• Level 0 support (Remote and Telephonic) for all users at the University level. Including, staff, faculty and students.
• Level 1 support (in-person) for all users at the GA’s designated location.
• Escalate tickets to appropriate technology groups.
• Aid in troubleshooting technical and operational issues with other full-time members of the information technology staff.
• Create new faculty and staff accounts.
• Change account details on existing employees.
• Observe existing documentation.
• Work with the user services team to modify existing documentation.
• Work with the user services team to create new documentation.
• Successfully identify technical issues that potentially impact multiple systems based on ticket metrics.
• Perform daily checks of classroom technology and video conferencing equipment.
• Understand and maintain equipment needs for the designated campus location.
• Support live events regarding audio/visual equipment, as needed.
• Maintain, support, and inventory all equipment for the designated campus location.
• Understand the University’s policies and procedures and exercise judgment accordingly.
• Provide leadership with whom you work through your conduct, attitude and professionalism.
• Represent the information technology organization and the University to faculty, staff, students and external vendors in a way that reflects well on the University.
• Other duties as assigned

Benefits

• The selected candidates will be granted tuition waiver (18 credit hours per year) for one of Ottawa University's graduate programs, a partial meal allowance and a bi-weekly living stipend paid over 12 months.

What This Job Offers

• Career Level: Entry Level