Graduate Assistant for Student Accounts

Tiffin University • Tiffin, OH

93d

About The Position

The Graduate Assistant (GA) in the Student Accounts Office supports administrative operations related to student billing, payments, and customer service. The GA works alongside the Student Accounts team to ensure that inquiries are properly addressed and refers financial aid-related questions to the appropriate office or personnel. This role plays a key part in ensuring the accurate and timely processing of financial transactions and account inquiries, while maintaining professionalism, confidentiality, and adherence to university policies.

Requirements

• Bachelor's degree in accounting, finance, business administration, data analytics, operations, or related field.
• Enrollment in a graduate program at Tiffin University.
• Two-year commitment.
• Term for Fall, Spring, and Summer semesters.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Professional, tactful, and confidential approach to sensitive information.

Nice To Haves

• Familiarity with student billing software and financial aid systems.

Responsibilities

• Assist with processing student tuition and fee payments, issuing refunds, and maintaining accurate student account records.
• Review and reconcile account balances, ensuring accuracy and resolving discrepancies.
• Support the preparation and distribution of student account statements.
• Respond to student, parent, and staff inquiries regarding account balances, billing, and payment plans.
• Provide accurate guidance on payment deadlines, procedures, and financial policies.
• Assist in resolving account-related issues in a timely and professional manner.
• Support Student Accounts in presentations and events.
• Assist in generating invoices and statements for tuition, fees, and other charges.
• Help set up and maintain student payment plans, ensuring timely payments and account communication.
• Administer the employer reimbursement program.
• Process and manage financial guarantees, including those from the Cultural Mission of the Royal Embassy of Saudi Arabia (SACM).
• Perform general administrative tasks such as data entry, filing, and updating account information in the university’s financial system.
• Assist in the preparation of financial summaries and reporting.
• Organize and maintain confidential student account records in compliance with university policies and FERPA guidelines.
• Participate in departmental projects, including audits, system updates, and process improvement initiatives.
• Support research and assist in developing innovative strategies for financial aid support and account management.

Benefits

• 100% of tuition (including books, class lab fees, and technology fees) covered by Tiffin University.
• $4,800 standardized annual stipend.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Bachelor's degree