Office of Admissions - Graduate Admissions Counselor

D'Youville University•Buffalo, NY

4d•$43,000 - $48,500

About The Position

The Graduate Admissions Counselor (GAC) serves as a guide for prospective graduate students and undergraduate transfer students on ground and online, as they navigate the application and enrollment processes. The GAC engages in all phases of student recruitment and counseling activities, reviews admissions applications, represents the University at recruitment events, and coordinates special on and off-campus recruitment programs. Regular recruitment travel concentrated in the Fall and Spring.

Requirements

Education: Bachelor’s degree from a regionally accredited University or College
Experience: Preference for experience in customer service and/or sales related environments or higher education.
Skills & Abilities: Possess strong organizational and communication skills.
Proficiency with current MS Office and social networking practices.
Able to represent and promote the University in a competitive environment.
Able to identify and recruit students who are desirable enrollees for the University
Strong attention to detail.
Possess good interpersonal skills as well as a sincere interest in student well-being and success.
Committed to meeting all goals and objectives as established by the Executive Director of Admissions.
Exhibit initiative, resourcefulness, and problem-resolution skills.

Nice To Haves

Experience with CRM software desirable.

Responsibilities

Initiating and responding to a high volume of inbound and outbound inquiries from a diverse pool of newly applied and admitted students.
Communicate with newly applied and admitted students via telephone, email, text and virtual conferences to assist them in making informed decisions by providing timely and accurate information
Enhance the student experience by providing high levels of customer service to prospective and new students inquiring about the University, its academic programs, admissions requirements, policies, payment options and procedures
Ensure a positive customer experience by being available, courteous, knowledgeable, and responsive to new student needs and wants
Scheduling and meeting with prospective students to provide a comprehensive overview of the D’Youville value proposition and the benefits of a world class education
Developing relationships with new students by utilizing the CRM to record all interactions and customizing condition-based outreach
Collaborates with campus colleagues across the University for the benefit of recruiting students.
Effectively utilize the customer relationship management platform to adhere to established best-practice business processes that provide relevant information to newly admitted students throughout the discovery and decision-making phase
Open, receptive, and willing to apply to coaching feedback
Evening and weekend hours may be required