Grade Control Support Specialist
About The Position
Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. As a Grade Control Support Specialist, you’ll play a key role in driving the success of West Side Tractor Sales’ machine control technology solutions. You’ll support our customers, technicians, and sales teams by providing hands-on technical expertise, training, and troubleshooting to ensure every system performs at its best.
Requirements
- Minimum of 2 years in machine control, surveying, or a related field preferred.
- Familiarity with Trimble, Topcon, or Leica machine control product lines.
- Understanding of model building and takeoff software (e.g., Carlson, Agtek, Business Center).
- Ability to shift priorities and stay productive in a fast-paced, dynamic environment.
- Strong commitment to delivering superior customer service with a sense of urgency.
- Comfortable with Microsoft Office Suite, internet-based tools, and industry-specific applications.
- Valid license with an acceptable driving record, as travel is part of the role.
- Willingness to travel within assigned territory and work flexible hours as needed.
Responsibilities
- Provide technical guidance, product specification, and customer demonstrations for construction machine control and related applications in the designated territory.
- Deliver responsive, high-quality after-sale support, troubleshooting system performance, and ensuring timely resolution of customer issues.
- Train technicians on installation procedures and system calibration to ensure customer satisfaction and system accuracy.
- Identify and resolve hydraulic and electrical issues impacting machine control performance.
- Assist with multiple types of machine control technology and software to support troubleshooting, training, and system optimization.
- Conduct engaging training sessions both in classrooms and on job sites.
- Work closely with sales, service, and product support teams to exceed customer expectations.
Benefits
- Competitive Pay: Earn $70,000- $90,000+ per year (depending on your experience).
- Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future.
- Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
- A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
