Grade Control Support Specialist

WEST SIDE TRACTOR SALES•Lisle, IL

2d•$70,000 - $90,000

About The Position

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. As a Grade Control Support Specialist, you’ll play a key role in driving the success of West Side Tractor Sales’ machine control technology solutions. You’ll support our customers, technicians, and sales teams by providing hands-on technical expertise, training, and troubleshooting to ensure every system performs at its best. Why West Side Tractor Sales? Competitive Pay: Earn $70,000- $90,000+ per year (depending on your experience). Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview [https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:c42856ca-4383-4780-80de-5f65079d9291]). Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

Requirements

Experience: Minimum of 2 years in machine control, surveying, or a related field preferred.
Technical Knowledge: Familiarity with Trimble, Topcon, or Leica machine control product lines.
Software Skills: Understanding of model building and takeoff software (e.g., Carlson, Agtek, Business Center).
Adaptability: Ability to shift priorities and stay productive in a fast-paced, dynamic environment.
Customer Focus: Strong commitment to delivering superior customer service with a sense of urgency.
Computer Proficiency: Comfortable with Microsoft Office Suite, internet-based tools, and industry-specific applications.
Driver’s License: Valid license with an acceptable driving record, as travel is part of the role.
Travel: Willingness to travel within assigned territory and work flexible hours as needed.

Responsibilities

Technical Expertise: Provide technical guidance, product specification, and customer demonstrations for construction machine control and related applications in the designated territory.
Customer Support: Deliver responsive, high-quality after-sale support, troubleshooting system performance, and ensuring timely resolution of customer issues.
Installation: Train technicians on installation procedures and system calibration to ensure customer satisfaction and system accuracy.
Diagnostics: Identify and resolve hydraulic and electrical issues impacting machine control performance.
Technology Support: Assist with multiple types of machine control technology and software to support troubleshooting, training, and system optimization.
Customer & Employee Training: Conduct engaging training sessions both in classrooms and on job sites.
Team Collaboration: Work closely with sales, service, and product support teams to exceed customer expectations.

Benefits

Competitive Pay: Earn $70,000- $90,000+ per year (depending on your experience).
Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future.
Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

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