Computer Information Concepts-posted 2 months ago
Full-time • Mid Level
Greeley, CO
51-100 employees
Publishing Industries

The Government Support Programmer is responsible for resolving complex, high-priority software support issues escalated by front-line support teams. This role requires strong programming expertise, excellent problem-solving skills, and the ability to analyze and debug code quickly to resolve critical customer issues in a timely and professional manner. The position serves as the technical bridge between customer support and the development team to ensure issue resolution and customer satisfaction.

  • Investigate and resolve advanced software issues escalated from Tier 1 and Tier 2 support teams.
  • Debug source code and perform root cause analysis to identify and fix bugs or provide detailed guidance to development.
  • Log and track all escalated issues and resolutions using internal ticketing system resolving calls within 45 minutes or less.
  • Prioritize and manage multiple high-urgency issues simultaneously. Ensure that 95% of calls are handled within 72 hours or less.
  • Create documentation for recurring escalated issues and contribute to internal knowledge bases.
  • Associate's or Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience).
  • 2+ years of professional programming experience, preferably in a support or maintenance environment.
  • Proficiency in VB.NET, ASP.NET, and SQL databases. Experience with VBA and/or VB 6.0 helpful.
  • Proven experience debugging and supporting software applications.
  • Familiarity with SQL and database troubleshooting.
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage time effectively under pressure.
  • Competitive salary
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