Government Services Transformation Senior Consultant

Plante Moran-posted about 2 months ago
$90,000 - $111,000/Yr
Full-time • Mid Level
Hybrid • Southfield, MI
1,001-5,000 employees
Professional, Scientific, and Technical Services
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We are seeking an experienced professional to serve as a subject matter expert and consultant within our Public Services Delivery Consulting Team. In this role, you will support clients across local, regional, and state-level agencies including cities, counties, and special-purpose districts such as utility and transit authorities. This will include collaborating with other consultants to serve and inspire our public sector clients in the following areas: organizational performance, innovation, and change management government service delivery in community development, financial planning/performance, government operations, change management, human resources, utility billing, data analytics, and construction management risk management, internal controls, performance audits, cost allocation and revenue generation, and cybersecurity You will advise clients on aligning operating strategy, revising business processes, developing staff capabilities, implementing improvements, and leveraging technology to enhance service delivery. You will help align operations needs with enterprise systems including permitting, licensing, request management, customer information systems, utility billing, and asset/work order management to ensure measurable outcomes and citizen success. A strong understanding of governmental budgeting, procurement, operational service delivery, policy development, and the legislative process is essential to succeed in this role.

  • Leverage subject matter expertise in municipal operations to advise clients on complex business challenges, conduct needs assessments, and deliver actionable recommendations.
  • Identify industry best practices to share with clients to enhance their operations.
  • Design and implement performance measurement frameworks, policies, and dashboards that enhance operations and drive measurable improvements across people, processes, and technology.
  • Develop change management strategies that promote the value and ROI of technology modernization initiatives aligned with strategic business goals.
  • Conduct cross-departmental research and data analysis to support executive-level decision-making and performance insights.
  • Support technology optimization projects from concept through procurement, including solicitation development, vendor evaluation, and demonstration facilitation, with a focus on realizing business value.
  • Facilitate stakeholder engagement sessions with senior leadership and frontline staff to capture diverse perspectives and identify opportunities for improvement.
  • Lead and contribute to business development efforts by cultivating client relationships, producing thought leadership, participating in professional associations, and engaging referral networks.
  • Collaborate with multidisciplinary consulting teams including business analytics, organizational development, technology, construction, and risk management to deliver integrated solutions and strategies.
  • Bachelor's degree in Public Administration, Public Policy, Civil Engineering, Urban Planning, Architecture, Construction Management, Information Management, GIS, Business Administration, or related discipline of study required.
  • 6+ years of recent or current experience in positions similar to governmental performance management analysts, budget analysts, performance managers, preferably in a management role with previous supervisory experience or applied knowledge of any of the following areas: public finance, planning and zoning, building permitting, engineering, business licensing, utility service delivery, economic development, management analyst, technology and business innovation leadership.
  • Strong interest in transforming governmental organizations is required.
  • Familiarity with using key management systems involving one or more of the following: land management/permitting, utility billing, enterprise asset management, service request / work order management, geographic information systems (GIS), and/or ERP systems (project accounting, capital/fixed assets, contract management, procurement, annual/capital budgeting, accounting, and revenue management systems).
  • Experience with developing relationships and interacting with government officials (e.g., elected officials, chief administrative officers, department heads in building, finance, human resources, public works, community development, utility leaders, 311/public information officers, and customer service staff).
  • Demonstrated ability to integrate analytical thinking, collaborative team facilitation, and structured problem-solving to develop and justify effective solutions
  • Proven experience in evaluating and optimizing business processes, with the ability to analyze and redesign workflows using Lean, Six Sigma, Kaizen, or other recognized process improvement methodologies
  • Exhibit Plante Moran's "We Care" attitude with clients and colleagues
  • Business process assessment and/or change management experience and/or certifications preferred (e.g. CBPP, BPM, Lean, Six Sigma, Prosci, CCMP, etc.).
  • Interest in achieving certifications in project management (e.g. PMP, PMI-ACP) and/or related practice knowledge certifications (e.g., ICMA-CM, AICP, ICC, FEMA, etc.).
  • Superior attention to detail and conscientious of delivering quality of work products.
  • Professional demeanor with superior oral communication skills.
  • Ability to work independently and as an integral team member.
  • Will consider remote arrangements for qualified applicants beyond a reasonable distance of a physical Plante Moran location.
  • Ability to be an effective consultant in a remote setting as well as domestic travel to clients and Plante Moran offices as necessary (25-35% travel).
  • eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.
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