Government Programs Operations Analyst I

MedImpact Healthcare Systems, Inc.•San Diego, CA

83d•$60,987 - $100,628•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Requirements

BS/BA and 3+ years’ experience or equivalent combination of education and experience
Advanced knowledge of Microsoft Office software (Outlook, Word, Excel, and PowerPoint)
Intermediate knowledge of at least one content management system (e.g., SharePoint, Confluence, wiki)
Demonstrated ability to learn new software tools.
Demonstrate ability to manage multiple priorities and deadlines.
A well organized and self-directed individual who can work with a minimal amount of supervision.
Capable to efficiently complete tasks in a fast-paced environment
Strong attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
manage difficult or emotional client situations
Respond promptly to client needs
Solicit client feedback to improve service
Respond to requests for service and assistance from clients
Meet commitments to clients

Responsibilities

Participate in operational functions related to Medicare Part D/EGWP and Medicaid business; triaging account team inquiries; performing operational tasks involving government programs business.
Maintain knowledge of Medicare/EGWP/audit regulations and processes and assist in facilitating the implementation of necessary action.
Collaborate with the extended client services team, as well as other internal stakeholders, to achieve client satisfaction.
Work with internal departments to acknowledge and respond timely to incoming requests; assists the team with triage of issues; manages and tracks requests and projects.
Participate in work groups as requested to support department or inter-departmental initiatives.
Perform user-acceptance testing on system enhancements including creation of test plans, documentation, and communication of test results.
Assist in product implementation as needed.
Support operational task related to government programs processes and products.
Assist in Compliance and program communications to plans.
Assist/participate in various operational oversight activities.
Other duties as assigned.