Government Programs Care Manager Support Specialist II

Health Care Service Corporation • Albuquerque, NM

240d • $18 - $37

About The Position

This position is responsible for contacting members and community partners in assigned areas and is responsible for performing ongoing functions to support the social service department. Responsible for contacting identified members to inform and educate them on health care programs, responding to inquiries from members, and supporting the clinicians in the physical and behavioral health management department with their provider and member activities. This position is also responsible for developing relationships with community partners, working with community leaders and contributing to the design of community health outreach programs. Also assists as needed in identifying local social service resources for members.

Requirements

• Bachelor's Degree OR 4 years health, social services, or community advocacy experience.
• Knowledge of medical terminology.
• Experience coordinating member related needs and providing assistance to members.
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communications skills including developing written correspondence to members and to other department personnel.
• Coaching skills, including motivational interviewing to educate members on medical and BH issues.

Nice To Haves

• Bachelor's degree in Social Work.
• Proficient in New Mexico Native American Pueblo language.
• Community Health Worker (CHW) certification.

Responsibilities

• Contact identified members to inform and educate them on health care programs.
• Respond to inquiries from members.
• Support clinicians in the physical and behavioral health management department.
• Develop relationships with community partners.
• Work with community leaders to design community health outreach programs.
• Identify local social service resources for members.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Annual incentive bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree