Government Programs Care Manager Support Specialist I - Work From Home
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position supports administrative care management duties including member and provider outreach, supporting healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments, responding to member inquiries, data entry and research, supporting member non-clinical needs. This position may be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries.
Requirements
- High school diploma or GED
- 1 year of college and 2 years experience with communication systems including Fax, Email and Telephone
- 1 year experience with managed care system(s) or healthcare systems (i.e.; hospital ,doctor office, community based organization).
- Experience coordinating member needs, providing assistance to members, and analyzing member needs.
- Basic knowledge of medical or healthcare terminology.
- Knowledge of clinical systems (claims, enrollment, documentation).
- PC proficiency including Microsoft Office applications.
- Customer service skills.
- Verbal and written communications skills including developing written correspondence to internal and external stakeholders.
Nice To Haves
- College courses in medical field, human services, social work, psychology or related healthcare field
Responsibilities
- supports administrative care management duties including member and provider outreach
- supporting healthcare initiatives and activities including educational and quality campaigns
- assistance in scheduling care manager and member appointments
- responding to member inquiries
- data entry and research
- supporting member non-clinical needs
- manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries
Benefits
- At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
- From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.
- Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
- This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
