GOVERNMENT OPERATIONS CONSULTANT I OPS - 60932485

State of Florida • Tallahassee, FL

8d • $19 • Onsite

About The Position

The Department of Children and Families' Triage Team is part of the Enterprise Support Office. The Triage Team serves as a catalyst to ensure that client issues escalated to Headquarters are resolved on time and with excellence. The team strives to provide professional and accurate handling of all sensitive client issues with a high level of empathy and respect.

This is a professional position requiring both a dedication to high-quality internal and external customer service and knowledge of health and human services systems. This position provides Headquarters-level responses to client issues by using a model of empathy, respect, and care. This position will defuse hostile situations and identify conflict resolutions.

In accordance with statute, administrative rules, and operating procedures, the incumbent will use analytical and customer service skills to assess and resolve client issues while providing clear and respectful communication to the client. Duties for this position include:

The Client Intake Specialist position will answer incoming calls in a timely manner, gather information, route calls to the appropriate entity, and create inquiries that will be processed within the DCF Inquiries database for resolution.

Requirements

• At least a high school diploma or GED is required.
• At least 2 years of customer service or social service experience.
• Prior experience answering calls in a professional environment.

Nice To Haves

• Current or prior employment with the Department of Children and Families
• Knowledge of the Department of Children and Families
• Bilingual (English and Spanish or Creole)

Responsibilities

• Provide clear and accurate verbal communication to individuals calling and seeking assistance.
• Advise management of elevated issues.
• Acquire and maintain a working knowledge base of programs within the Florida Department of Children and Families.
• Additionally assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED