Government Contract Performance Representative

McKesson • Richmond, VA

258d • $58,500 - $97,500

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. A Contract Performance Representative is responsible for providing exceptional customer service and support for daily activities critical to government contracts. Their responsibilities include providing sales and customer support for general and contractual inquiries related to products, pricing, accounts, formularies, and technology; coordinating cross-functionally with various departments to resolve issues; and ensuring the successful execution of contracts. Overall, the Contract Performance Representative partners with stakeholders to support the day-to-day operations of government contracts to drive customer satisfaction and contract compliance.

Requirements

• 2+ years of relevant experience
• 4-year degree preferred
• Experience working within a high-volume customer-driven environment with excellent customer service skills and a passion for supporting government customers
• Knowledge of government contracting
• Strong analytical, problem solving, and time management skills
• Excellent communication skills (written and verbal)
• Intermediate proficiency with MS Office (Word, Excel, PowerPoint)

Responsibilities

• Serve as point of contact for customers buying from contracts and manage customer relationships in conjunction with Sales.
• Identify and resolve any issues, disputes, or conflicts that arise during contract performance specifically related to accounts, formularies, orders, pricing, products, technology, and reporting.
• Ensure a thorough understanding of the contract terms and conditions, including all obligations and deliverables, to align operational and financial activities with the contract requirements.
• Manage projects as assigned.
• Identify and assess potential risks that could impact the operational and financial execution of contracts. Monitor compliance with contractual terms, escalate issues, and develop and execute mitigation strategies.
• Generate reports and documentation to track and communicate contract performance. This may include preparing performance metrics, progress reports, and other relevant documentation to keep stakeholders informed.

Benefits

• Competitive compensation package
• Annual bonus or long-term incentive opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree