Government Collection Specialist - IRS 04.14.2025 CF

Cbe Companies • Cedar Falls, IA

282d • $17 - $25 • Remote

About The Position

CBE Companies, a global provider of contact center services, has an immediate need for a Collection Specialist. With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 85 years. The Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.

Requirements

• U.S. Citizenship or 3-year legal residence.
• High school diploma or GED.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Effective communication skills.

Nice To Haves

• Experience in customer service or call center environment.
• Motivated and disciplined work ethic.
• Outgoing and personable demeanor.

Responsibilities

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
• Handle between 100-150 calls per day in a call center environment.
• Work with consumers to come to a resolution on their account.
• Utilize a call flow that guides you through your calls.
• Locate consumer contact information.
• Implement changes required by the client positively and efficiently.
• Review statistics sent by management to ensure job requirements are being met.
• Collaborate positively with co-workers.

Benefits

• Excellent starting wage + performance-based, uncapped commission plan.
• Tuition reimbursement.
• Referral bonuses.
• Ongoing training & support.
• Career culture with many opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED