Government Banking Sales and Service Officer

Rockland Trust•Milford, MA

69d

About The Position

The Government Banking Sales and Service Officer will perform a variety of customer service and sales activities to support existing and new Government Banking customers, as well as to support the Market Manager and Relationship Managers to retain and expand customer relationships. This position provides high-level customer service in particular with onboarding products necessary for the segment such as account reconciliation, Positive Pay, Remote Deposit, ACH, Zescrow, Online Banking, etc.

Requirements

Strong interpersonal skills
An awareness of Government Banking/Treasury Management products and online banking
Banking experience with a record of success in retention, cross-sell and goal achievement
Strong written, verbal and presentation skills
The ability to interact effectively with other bank personnel across functional lines.
Able to work independently and collaboratively to support the objectives for the Government Banking Team

Responsibilities

Providing exceptional customer service by responding professionally and efficiently to external customer and team requests for assistance as Government Banking clients require a high level of high touch and immediate support.
Managing a particular portfolio within the Government Banking segment for retention and growth, particularly those customers utilizing Account Reconciliation/Positive Pay. Assist with reconciling accounts and providing detailed reporting.
Providing daily customer service support to Government Banking clients, answering various types of banking questions and acting as a liaison for unresolved issues between clients and other departments within the bank.
Supporting product enhancement and usability with the Government Banking clients; Merchant, Purchase Card, ACH, Remote Deposit, Online Banking, Online Positive Pay, Zescrow, etc.
Acquiring and maintaining a comprehensive knowledge and understanding of account relationships
Managing product implementations that may be accomplished via Teams or in-person.