Government and Public Sector - Service Support Desk Analyst

Ernst & Young • West McLean, VA

309d • $32,900 - $54,300

About The Position

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

Requirements

• Ability to work in a high-demand, fast-paced environment.
• Excellent verbal, interpersonal, and written communications skills.
• Able to effectively communicate technical requirements for programs.
• Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals.
• Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to clients.
• Willingness to work until the job is done and commitment to the mission.
• Strong attention to detail and organization skills.
• Strong analytical and interpersonal skills.
• Proficient in Windows-based software including Word, Excel, PowerPoint, Visio.
• Ability to work at every level of the organization, from team members to top level executives.
• US Citizenship required.

Nice To Haves

• Active DHS clearance.

Responsibilities

• Provide technical help desk support to customers calling the Service Support Desk to resolve problems or issues with the IDMS and/or EIWS.
• Troubleshoot connectivity and other user problems related to initiating the chain of trust for identity proofing.
• Provide trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation.
• Support HSPD-12 Program and Card Management.
• Initialize PIV cards with appropriate software and data elements for the requested identity verification.
• Personalize the cards with the identity credentials of authorized subjects.
• Deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use.

Benefits

• Comprehensive compensation and benefits package.
• Base salary range of $32,900 to $54,300.
• Salary range for New York City Metro Area, Washington State and California is $39,600 to $61,700.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Wide range of paid time off options.
• Flexible vacation policy.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed