Governance QA Manager

Cushman & Wakefield • Raleigh, NC

10d

About The Position

The Governance / QA Manager is responsible for developing, documenting, and managing the core standards, processes, and quality management structure of the A&E program. This role ensures that program requirements, design standards, and quality expectations are clearly defined, consistently applied, and continuously improved across all participating vendor partners. Acting as the central conduit between program operations, design governance, and field execution teams, the Governance / QA Manager ensures lessons learned, performance trends, and project insights are captured and incorporated into playbook updates, standards refinements, and quality frameworks.

Requirements

• Bachelor’s degree in Architecture, Engineering, Construction, or related field.
• 5–7+ years experience in design governance, QA/QC, or technical standards management.
• Strong understanding of design documentation standards, quality processes, and multi‑disciplinary coordination.
• Demonstrated ability to develop and maintain formal documentation frameworks and process playbooks.
• Excellent communication, facilitation, and organizational skills.
• Strong analytical mindset and ability to synthesize performance and compliance data.
• Proficiency with Microsoft Office; familiarity with CDE, QA/QC, or standards management platforms preferred.

Responsibilities

• Develop, maintain, and govern the A&E program playbook, including standards, templates, and operating procedures.
• Oversee the program’s QA/QC framework, including stage gate reviews and standards compliance checkpoints.
• Conduct structured QA audits of digital deliverables.
• Manage vendor tiering, allocation criteria, and adherence to program operating expectations.
• Serve as the primary connection point between internal design governance, field operations, and external design partners.
• Administer standards compliance reviews and document outcomes using structured QA/QC tools and protocols.
• Capture lessons learned, performance metrics, and stakeholder feedback to drive continuous improvement.
• Maintain version control for program documentation, standards, and procedural guidance.
• Support reporting and performance tracking through data driven insights and audit results.
• Facilitate consistent understanding and adoption of program standards across all delivery partners.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level