About The Position

The Information Technology Service Management (ITSM) Governance and Compliance Support Analyst attends all MSI meetings to capture minutes, document decisions, and track action items. Applicants will ensure meetings comply with their approved charters and track initiatives to closure or escalation. As the Governance and Compliance Support Analyst, you get to: Attend all boards and forums to document who attends and key discussion points that arise Support the tracking and closure of all initiatives or action items captured at each forum Support linkage among meetings, boards, and forums to ensure the entire Ecosystem is moving in the same direction Perform as a self-starter who manages end-to-end efforts, working independently, as well as within a Team environment Leverage knowledge and best practice experience to identify and champion recommendations for improvement opportunities across the Ecosystem Monitor entire governance structure to ensure it meets the intent and direction of the approved charters and provides value to Senior Leadership in attendance Support in the preparation of briefs and reports to the Government and peer Service Providers Deliver high quality work and adapt to new challenges, either on your own or as part of a Team

Requirements

  • TS/SCI with Poly Required
  • Bachelor’s Degree OR 3+ years of related work experience
  • Working knowledge of the ITSM processes
  • Knowledge of ITIL processes with the ability to obtain the ITIL 4 certification within three months of hire
  • Experience managing projects to meet schedules and milestones
  • Strong written and verbal communications skills
  • Solid analysis and reporting skills
  • Ability to present technical details to a non-technical audience (briefing)
  • Ability to facilitate reoccurring technical/non-technical meetings and working groups

Nice To Haves

  • ITIL4 Certification

Responsibilities

  • Ensure compliance with the various board/forum charters
  • Thorough documentation of decisions, discussions, and actions at each board/forum
  • Track identified initiatives and actions to conclusion or escalation
  • Provide input for materials briefed at each forum for clarity and compliance

Benefits

  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits
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