Google Workspace Administrator, MDM, Zendesk, ServiceNow
About The Position
Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance. · Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace. · Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment. · Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users. · Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges. · Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows. · Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.
Requirements
- 5+ years of technical experience in large enterprise environments.
- Experience supporting multiple software systems, must have admin experience with Google Workspace.
- Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail.
- Experience using Excel, including calculating records, using formulas and creating pivot tables
- Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
- Experience administering user accounts, security protocols such as MFA, and device management through MDM.
- Familiarity with Learning Management Systems, including course setup, assessments, and user support.
- Ability to analyze system performance, generate reports, and use data to improve workflows.
- Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
- Bachelor's Degree is required.
Nice To Haves
- Highly preferred experience with Zendesk, and ServiceNow.
- 3+ years of Project Management skills are strongly preferred.
Responsibilities
- Provide technical support and troubleshooting
- Manage Salesforce, Zendesk, ServiceNow and Google Workspace
- Serve as Google Workspace Administrator
- Deliver end-to-end helpdesk support
- Support the Learning Management System (LMS)
- Leverage analytics and reporting
- Collaborate closely with internal stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
